If you still have an active subscription (cancellations take immediate effect), please follow the below checks:
Verify your email address via the Welcome email you will have received when you first signed up. If you cannot find this we can trigger another one.
Go to filmstro.com and view the My Account page. Check your email address and ensure you can see an active license.
Within the Filmstro Pro app on your computer, go to File->Log Out (Windows) or Filmstro Pro->Account Login (Mac). Then log back in using the same email address as used online.
Sometimes 2 accounts get created when a user logs in using the Google button, and also signs up with an email and password. We do merge these accounts but only after the Welcome email has been verified and the user logs in again.
Filmstro Pro and Filmstro Panel both share the audio settings in Filmstro Pro's preferences. Please try changing these settings and testing if the audio plays in Filmstro Pro (if it does, it should be fine in Filmstro Panel). If it is just Filmstro Panel, please make sure the library is fully downloaded in Filmstro Pro, but then close Filmstro Pro and restart the panel in Premiere.
Filmstro Panel is currently in Beta so there are still lots of performance enhancements coming over the next few weeks. However in the meantime you can try setting the Performance level to 'Low' in the settings menu (spanner icon).
If you have any other application or process running that is reading or writing to your hard disk, this can cause the reading and playback of music to stutter a little. We’ll keep improving this but currently some machines can struggle a little at times.
In Filmstro Pro your saved sessions are by default stored in Documents/filmstro_sessions (Mac) or My Documents/Filmstro Sessions (Windows) as .stro files. However, you can choose to store them anywhere.
In Filmstro Panel your saved sessions and saved WAVs are stored in the folders 'project_Filmstro Music' and 'project_Filmstro Sessions' at the same location as your Premiere project file
Yes. You can send other users your stro files, and they can view/edit/collaborate on the same soundtrack. If you have a Filmstro Pro Membership and you use a non-demo Theme, the other user will also need a Membership. You will need to share your videos separately, however.
Yes. You will receive all of your advertising revenue from your Youtube videos. We’re a music publisher and could claim that income, but we’re not greedy that way. We think it’s great that you pay us for using Filmstro. So, it’s win win!
Yes. However, the network will want to clear the Filmstro Soundtrack in your video and it’s really important that they have the Cuesheet information so they can register it properly for administration purposes. Make sure to keep all your CueSheet info (even if you cancel your Membership!) as this will allow you to easily exploit any of your content further down the line.
It depends. You can't sell the Soundtrack you create into a commercial project such as online advertising, TV, Radio, film, or corporate productions. However, you can create the Soundtrack on behalf of your clients, but your clients then need to license the Soundtrack via our website for synchronisation with their project. Visit our Pricing page for more information.
Yes. We know that creating short films is a labour of love and your budget is low. So, even if you submit to the festival circuit and do well with your film, we’re happy for you to use a Filmstro Soundtrack. If you distribute your film to TV or other commercial exploitation then the new owner of your film will need to clear the Soundtrack. Check out our Pricing page .