If you have questions regarding Licensing or you are experiencing technical issues with Filmstro Pro, have a quick look through the FAQ’s to see if there’s a quick fix.
If not, please use the support form below to contact us. We’ll get back to you within 24 hours during business days (GMT - England UK).
Frequently Asked Questions
I bought a license but the app is still restricted
1. Verify your email address via the Welcome email you received when you first signed up. If you can’t find it, let us know and we can resend it.
2. Go to Filmstro.com and view the My Account page. Check your email address and ensure you can see an active license.
3. Within the Filmstro Pro app on your computer, go to File -> Log Out (Windows) or Filmstro Pro -> Account Login (Mac) then, log back in using the same email address you used online. Sometimes two accounts get created when a user logs in using the Google button, and also signs up with an email and password. We do merge these accounts but only after the Welcome email has been verified and the user logs in again.
Can I use Filmstro Soundtracks on my Youtube channel and the monetised videos?
Yes. Although we're a music publisher and can receive royalties from Youtube when people use Filmstro music on that platform, that has nothing to do with the monetisation of your videos, or your right to use our music royalty free. Just dive in, create your soundtrack and upload. And it's covered for ever with that video. Even if you cancel your memebership!
Are there Software updates?
Yes. We will be adding functionality and more music on an ongoing basis, but you will never have to pay for a new version of Filmstro. Ever.
Is there more music?Yes. We release new tracks every week. By taking out a subscription you will receive every single new track as an automatic update to the Collections section.
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