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Quick fixes!

If you are experiencing technical issues with Filmstro, or have a licensing question, please have a quick look through our full FAQ’s here to see if there’s a quick fix for you.

If not, please use the support form below to contact us. We’ll get back to you within 24 hours during business days (Mon-Fr GMT - England UK).

Frequently Asked Questions

Why can't I login to the site / App?

You originally signed up with Google sign in (and we no longer support this). So, to fix this, please visit our website and sign UP using the email you used originally during the google sign in. Pretend like you're a new user and ignore any error messages. Then just try logging in again once you've done this. It's a good idea to clear your browser cache and cookies.

Can I use Filmstro Soundtracks on my Youtube channel and the monetised videos?

Yes. We don't want to divert your monetisation income like other music rights holders. When we say royalty free we actually mean it! Just dive in, create your soundtrack and upload. And it's covered for ever with that video. Even if you cancel your subscription!

What is Filmstro's refund policy?

As a rule we don't offer refunds as per our terms and conditions. So, please try our software before you buy - it's FREE to download - and browse the library to ensure you're happy with what we're offering. If you take out a subscription you can always cancel anytime and your subscription will remain active until the end of the billing period. It's totally ok to get a Monthly sub and cancel in your first month!

Is there educational pricing?

Yes. You can apply for multiple educational licenses for educational institutions or an individual student license from our education page here.

Is there more music?

Yes. We release new tracks every week. By purchasing a license you will receive every single new track as it becomes available here.

What's the best way of requesting features or giving feedback?

For feature requests, please check out our roadmap.

You can vote on the feature you would most like us to prioritise and email us at feedback@filmstro.com to suggest features that aren't on our list!

Would you like to hear back from a human being? Get in touch with us today...



Filmstro Ltd.
Sussex Innovation Centre
Science Park Square
Falmer, Brighton
BN1 9SB

Looking to say Hi?

If you’re press, a business or institution, or an influencer in your area and want to explore partnerships, give us a shout here. Or if you have some questions for us, just say Hi!

Are you an existing user?

Do you currently use Filmstro and have a technical issue or a problem with your account? Click the arrow to use the troubleshooting form below and we'll respond within 24 hours.

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